A MESSAGE TO OUR CUSTOMERS ABOUT COVID-19
Valued Fabric Hut Customers,
In these uncertain times, we want to update you on the latest developments as we work to continue offering much-needed inspiration and respite, as safely as possible.
We are incredibly proud to be a retailer that powers thousands of small businesses and sellers, inspires creativity and learning, and helps millions of people make to give to charity. Now more than ever, it is important that we continue to safely provide what these Americans need to support their livelihood, mental wellness and community giving.
As shared previously, we have been taking action to ensure we are protecting our customers and employees here in the Hampton Roads area. We continue to rely on the guidance of public health agencies, including the CDC and local, state and federal governments. As such, we are taking proactive measures to protect all who work in our store.
- Shipping: During these trying times and with the rising cases of COVID-19, USPS is experiencing major delays with delivering packages on time. 99% of our packages are shipped via USPS. Please allow for up to 30 days for delivery.
- • Team Member Support: We are doing all we can to support our amazing Team Members, especially those who are cleaning our stores, stocking our shelves and bringing Handmade Happiness to customers. We are providing dedicated daily and real-time updates; offering benefits including a variety of leave options and Employee Assistance Programs; have added maintenance support; and are implementing remote working options for internet sales Team Members.
As we’ve reiterated from the beginning of this unfortunate situation, the well-being of all Fabric Hut customers, Team Members and partners are our main focus, and we will do all we can to get through this together -- as a strong, tight-knit and caring community of creators.